Terms & Conditions

Scheduling and visit times

Scheduling is on a first come first serve basis. We will do our best to accommodate client’s needs. Adelaide Pet Sitters will visit at the requested times as closely as possible, however if an unforseen situation arises, the time may be adjusted. After-hours visits upon request are at an additional charge.

Reservations

It is best to plan as far in advance as possible in order to obtain the services clients require on the dates they require. All new clients must undertake an initial consultation (free of charge) prior to the commencement of any bookings. The initial consultation should take place between 3 to 7 days prior to the commencement of the client’s trip.

Confirmation

No booking is confirmed until it has been paid for in full. Payment is required prior to commencement of service. Our preferred method of payment is via EFT – an invoice will be emailed to the client for this purpose.

Cancellation

Cancellations can be made at any time up to 3 days prior to commencement of the service and clients will receive a full refund. Cancellations received after 3 days prior to commencement of the service will incur a late cancellation fee of $30.00.

Pricing

All prices are as determined by the Adelaide Pet Sitters price list and are subject to change.

Booking Confirmation

Confirmation will be provided upon receipt of full payment. If for some reason you have not received a booking confirmation from us, please contact us immediately to ensure your booking is processed.

Extended Absence

In the event clients have to be away longer than planned it is essential that the client contact us. We will only accept extensions of service by direct confirmation. The clients pets well-being depends on their communication with us.

Early returns

We understand that plans can change and can be flexible if notified. If clients return home early, please notify us immediately. If we are not notified, and an Adelaide Pet Sitter carer makes a visit and finds the client home, the regular per visit charge applies.

Public Holiday Surcharge

A $15 surcharge for public holidays in addition to the regular per visit fee will be charged for all South Australian public holidays. All deposits for these holidays are non-refundable. Basic visits only will be provided on Christmas Day and Good Friday (a basic visit will include feed, refresh water, kitty litter change and 10 minute play time), no further services can be booked for these days, one visit per client (unless medication needs to be administered). We request your understanding that Easter and Christmas holidays are a peak service time for pet care.

Inclement Weather

In the event of severe thunderstorms every effort will be made to drive to the client’s home. The service may be changed, interrupted or altered due to the circumstances. If it is not possible to drive safely to the client’s home, their emergency contact will be notified. The client will be notified that the above mentioned contingency plan has been contacted. After the storm has passed the clients pet will be visited to check on its well being and the client notified.

Extreme Heat Event

Adelaide is more likely to endure several extreme heat events throughout the summer months. During extreme heat weather we will continue clients scheduled visits and will increase the number of visits if we believe a pet is at risk. Prior to clients going on vacation, extreme heat plans will be discussed. Frozen drink bottles will be provided for animals to lay on, and ice blocks added to drinking water. Shade must be available. Dogs will not be walked during the day and may be substituted for evening walks as long as the animal is not showing any signs of distress. If an animal shows any signs of heat stress we will seek immediate veterinary assistance.

Access to your home by others

If you have allowed any other person(s) access to your home during an Adelaide Pet Sitters contract period (such as a cleaner, gardener etc), Adelaide Pet Sitters can not be held liable for any damages to property or pets as a result. Please notify Adelaide Pet Sitters if someone will be in your home. Please also notify the person(s) in your home that Adelaide Pet Sitters is coming so that your visitor is not surprised by our entrance.

Comfort Calls

You are welcome to contact Adelaide Pet Sitters to check on the welfare of your pets. Your carer will also communicate with you as often as you request via text message and/or email.

Photographs of your pets

With your permission your carer will also take photos of your pet and send via sms. Photos will be kept on file for future promotional use and may also be uploaded to Adelaide Pet Sitters website, Facebook page and other media. This will be discussed with clients at the initial consultation.

Medications/Vaccination

Adelaide Pet Sitters will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If clients have such an animal this must be thoroughly discussed at the initial consultation. Under no circumstances will Adelaide Pet Sitters service any pet that has any form of contagious illness. This is for the safety of other clients pets. Adelaide Pet Sitters requires that all pets have the necessary vaccinations and immunisations before service begins. If an Adelaide Pet Sitters carer is bitten or exposed to any disease or ailment received from the clients pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may incur.

Fences

No fence system is totally secure for a pets safety. Adelaide Pet Sitters does not accept responsibility or liability for any clients pet(s) that escape, are injured or become lost, fatal or otherwise, when pets are left outside, or given access to a fenced in yard. This includes electronic, wood, metal or any other fence types. We request that all gates are locked while clients are away.If your pet does escape, any pound fees will be paid by Adelaide Pet Sitters and the client will be responsible for reimbursement.

Dog Walking

Only the client’s dogs will be walked should the dog walking service be purchased. No pack walks/group walks. Dogs will be required to be on leash at all times during walks.

Animal Behaviour

An animal’s behaviour can be unpredictable. Adelaide Pet Sitters does not accept responsibility or liability for animal behaviour, normal or otherwise, which results in injury to the client’s animals. Further, if an Adelaide Pet Sitter carer, or a member of the public, is harmed or injured by the clients animals, the client accepts full responsibility for the cost of any necessary medical attention required.

Aggressive Animals

If the client misrepresents an animal’s history of aggression, now or in the future, the owner places Adelaide Pet Sitters at substantial risk of injury and may be held liable.