Frequently Asked Questions

Why should I use Adelaide Pet Sitters when I can get a friend or neighbour to drop in on my pets?

It is wonderful to have a friend, neighbour or family member willing to help while you are away, however if problems arise or an accident happens or you are simply not happy with how they have looked after your pet, it can be an uncomfortable situation and place pressure on your relationship with them. Furthermore not having insurance cover may create further problems. Adelaide Pet Sitters is fully insured and have procedures in place to manage any situation that may arise with your pet.

How much will it cost me?

The list of fees is available on our fees and services page. Our prices are based on the number of visits, the service provided, the number of pets and how often the service is required. The final quote will be determined at the initial consultation.

What happens if my pet becomes ill or is injured?

We will assess the situation, notify you or your emergency contact, and finally call your pets vet. All our carers are trained in pet first aid, and if they deem your pet’s illness to be severe your pet will be transported to the vet immediately. All veterinary costs are at the owners expense.

Will you administer my pets regular medication?

Yes we will administer medication pills, drops and/or injections provided this is discussed at the initial consultation and clear written directions are provided, along with detailed vet information. However, we will not administer medication to any animal that poses a danger to the sitter.

How many times will you visit in a day?

We will provide a minimum of one visit per day, we will not skip days. You can request further visits per day depending on your pets needs. For example you may require a standard visit in the morning and then in the afternoon another visit to walk your pet.

What happens at the initial consultation?

The most important part of the initial consultation is that we spend time with your pet. It is important that your pet and our sitter are comfortable with each other, this will reduce any stress on your pet while you are away. We will then discuss what services you need and for how long, then complete the Service Agreement, the Pet Profile and Vet release form. The sitter will then obtain and test the house keys. Payment for our services is required prior to commencement of the service – this can be paid at the initial consultation or via EFT. No payment equates to no confirmation of the booking.

What happens to my keys?

Your security is important to us, we want to make sure that in case of a break in, you will be protected, that is why we have a special system of coding your keys, your name and address are never with your key and they are locked in a secure cabinet (with key code access) when not in use. When you return from your trip we can either keep your key on file for future services, or we can schedule a time to return your key. We will not leave your key in a designated area on the last pet sit, just in case you are delayed in some way and need to extend our service. If you prefer not to use our safe key service, a pickup/drop off key charge of $10 will be added each time the key is collected after the initial visit.

How long will you spend with my pet?

All services are a minimum of 30 minutes in which we take your pets outside, refresh their food and water, clean their litter box and any mess that has been made, and most importantly we play with and cuddle them to give them the attention they need. Extra time can be booked so that we spend more time playing with your pet, or our recommendation is that a 30 minute walk is also booked (for dogs).

I am planning a holiday – when should I book your service?

As far in advance as possible. Book us when you are booking your flights and accommodation. We require services to be confirmed (paid in full) 5 days prior to commencement. Booking early ensures that we are able to schedule in your services and you won’t miss out.

How much notice do you need for a cancellation?

Cancellations may be made up to 3 days in advance of the first scheduled service. After that period, a cancellation fee of $30.00 will be charged.

I have suddenly been called away on an unplanned business trip, can you care for my pets at short notice?

Yes, we will make every attempt to fulfil your request – current clients schedules and length of service will be the determining factors.

What if my property is damaged while I am away?

In the case of property damage we will contact you about the situation, or your emergency contact and the appropriate authorities and/or a preferred repair service. Any repairs are at the owners expense.

How am I charged for the service and how do I pay?

At the initial consultation we will determine how many visits per day you require, how many pets you have, and any other services that you need. We will then determine the length of service you require – this will equate to the final fee. Payment is required prior to commencement of the service. Payment can be made in cash at the initial consultation or we will email you an invoice and payment can be made via EFT. We do not accept personal cheques.

Will I always have the same pet sitter?

We will endeavour to have the same sitter take care of your pets at all times, however sometimes this is not always possible due to illness of the carer or unforeseen circumstances. In this case we will provide a temporary replacement until your regular sitter is able to resume the service.

Can I contact you while I’m away? Or will you contact me?

As part of our service we will provide you with regular text messages and/or e-mails. Just let us know how often. If you have particular concerns you are welcome to contact us at any time.

What happens if my pet gets out of the yard?

All pets must wear our identification tags while under our care, in the event that they do manage to get out of the yard we can be contacted to retrieve them. We require that all gates on your property be locked while you are away. Please discuss with us at the initial consultation if your pet is a wanderer.

Do I have to go through the whole consultation process each time I use your service?

No. Once your service agreement is on file, a quick call to Adelaide Pet Sitters detailing what services you need and for how long, is all that is required, or alternatively book online via our website. However if you have moved residence, or obtained a new pet, we will call in to familiarise ourselves prior to the service commencing.